Privacy Policy

1. Who we are

Trevado Studio is an independent digital studio based in Cardiff, South Wales, providing website design, development and related digital services to businesses.

For privacy enquiries, you can contact us at:

hello@trevadostudio.com

2. Information we collect

We may collect personal information when you contact us, submit a project enquiry or communicate with Trevado.

This may include:

• Your name
• Business name
• Email address
• Telephone number
• Your current website address
• Information about the services you are interested in
• Approximate project budget
• Information you provide about your business or project
• Any other information you choose to provide when communicating with us

3. How we collect your information

We may collect information directly from you when you:

• Complete a form on our website
• Contact us by email
• Contact us by telephone or another communication method
• Discuss a potential or existing project with us

4. How we use your information

We may use your personal information to:

• Respond to enquiries
• Discuss your project requirements
• Prepare quotations or proposals
• Deliver services you have requested
• Communicate with you about an ongoing project
• Provide customer support
• Maintain appropriate business and administrative records
• Protect our website, business and customers from misuse or fraudulent activity

5. Our lawful basis for using your information

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may process your information because:

• It is necessary to take steps at your request before entering into a contract
• It is necessary to perform a contract with you
• We have a legitimate interest in responding to business enquiries, communicating with customers and operating Trevado Studio
• We need to comply with a legal obligation

6. Who we may share your information with

We do not sell your personal information.

We may use trusted third-party service providers where necessary to operate our website or provide our services. This may include providers involved in:

• Website hosting and deployment
• Form processing
• Email and communication services
• Domain services
• Payment or booking services where relevant to a project
• Professional services such as accounting or legal support where necessary

Where third parties process personal information on our behalf, we take reasonable steps to use appropriate and reputable providers.

7. International data transfers

Some service providers we use may process or store data outside the United Kingdom.

Where this happens, we will rely on appropriate safeguards or other lawful mechanisms required by UK data protection law.

8. How long we keep your information

We only keep personal information for as long as reasonably necessary for the purpose it was collected, including responding to enquiries, delivering services, maintaining business records and meeting legal or accounting obligations.

Retention periods may vary depending on the nature of the information and our relationship with you.

9. How we protect your information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

10. Your data protection rights

Depending on the circumstances, you may have rights including:

• The right to access personal information we hold about you
• The right to ask us to correct inaccurate information
• The right to ask us to erase your personal information in certain circumstances
• The right to ask us to restrict how your information is used in certain circumstances
• The right to object to certain uses of your information
• The right to data portability in certain circumstances

To exercise any of these rights, contact:

hello@trevadostudio.com

11. Cookies and similar technologies

Our website may use technologies that are strictly necessary for the website to operate correctly.

If we introduce analytics, advertising or other non-essential cookies or tracking technologies in the future, we will update this policy and introduce an appropriate consent mechanism where required.

12. Third-party websites

Our website may contain links to third-party websites or services.

Trevado Studio is not responsible for the privacy practices or content of external websites. You should review the privacy information provided by those services separately.

13. Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to raise a complaint with the Information Commissioner's Office, the UK's data protection regulator.

14. Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes to our services, technology or legal obligations.

The latest version will always be published on this page.

15. Contact us

If you have any questions about this privacy policy or how Trevado Studio handles personal information, contact:

Trevado Studio

Cardiff, South Wales

hello@trevadostudio.com